Rates & Fees

Revised 1/12/06                                                                                    Effective 7/1/04

 

No adjustment made for visible leaks.

An affidavit is required for all customer leak adjustments.  If affidavit signed in our office in the presence of a customer service representative notarization is not required.  If affidavit is signed elsewhere or mailed in it must be notarized.

The customer may obtain an adjustment for one leak per year when the bill exceeds two (2) times the average consumption and at no time will the adjusted bill fall below two times the average consumption.

Below are the qualifying events of customer plumbing failure;

1.      Underground Supply Line

2.      Under House Supply Line

3.      Water Heater Failure

To obtain the adjustment from the District for customer plumbing failure, the bill must exceed two (2) times the average consumption.  When the repair date falls between two billing periods, and the leak was due to underground/under-house  service line failure, a second adjustment will be granted when the bill exceeds twice the customer?s average consumption.  No second adjustments will be considered for a water heater leak.

The standard for determining the appropriate leak adjustment shall be as follows: bills are adjusted by assessing the doubled average consumption, defining the high bill overage, and adjusting one-half of the overage to the customer's account.  The District absorbs the loss for the other half of the overage due to failure of the customer's plumbing.  At no time will the adjusted bill balance fall below two times the average consumption.

Sewer adjustments are calculated based on the Metro Sewer Department and Goodlettsville Sewer Ordinances governing those issues.

 

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